Shipping Policy

Processing Time:

  • All orders are processed within 24 to 72 business hours (Monday through Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:

  • We offer shipping through USPS, UPS, and FedEx.
  • Shipping options and costs will be calculated and displayed at checkout based on your location and the chosen shipping method.

Shipping Time:

  • Delivery times vary based on the shipping method selected and your location.
  • Standard shipping typically takes 3-7 business days.
  • Expedited shipping options are available for faster delivery.

Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.

Shipping Rates:

  • Shipping rates are based on the weight of your order, shipping method, and destination.
  • Free shipping may be available for orders over a certain amount, as indicated on our website.

International Shipping:

  • We currently do not offer international shipping. We only ship within the United States.

Return Policy

No Returns:

  • Due to hygiene and health reasons, we do not accept returns of any kind under any circumstances.

Warranty and Refunds:

  • Each item comes with a 7-day warranty for replacement or refund, limited to covering malfunctions and manufacturing defects.
  • The warranty does not cover damages caused by misuse of the product.

Warranty Claim Process:

  1. Contact us within 7 days of receiving the product at orders@xtoyhub.com with a detailed description of the issue.
  2. Provide videos and images that clearly show the malfunction or defect of the purchased product.
  3. We will review your claim and, if approved, offer a replacement or refund.

Non-Returnable Items:

  • For hygiene and health reasons, intimate items such as sex toys, erotic lingerie, and similar products are non-returnable.

Contact Us:

  • For any questions regarding shipping or returns, please contact us at orders@xtoyhub.com

By placing an order with Black & Pink Intimo US, you agree to our Shipping and Return Policies. Thank you for shopping with us.